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Terms & Conditions

Last updated: November 2025

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Welcome to OnboardTronics! We’re glad you’re here. By shopping with us, you agree to the Terms & Conditions below. We’ve written them in plain, easy-to-read language so you always know what to expect.

1. Who We Are

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We’re an online retailer specializing in high-quality marine electronics and hardware.
To give you the fastest shipping and the newest gear, all products ship directly from our authorized distributors or manufacturers. This means everything you order is brand-new, sealed, and ships right from the source.

2. Product Availability

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We work closely with our suppliers and keep our product listings as up-to-date as possible.
Because inventory is managed by our distributors:

  • Availability can change quickly

  • Occasionally an item may sell out before your order is processed

If that ever happens, we’ll reach out right away with your options (backorder, a similar product, or a full refund).

3. Order Processing

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Your order matters to us. Here’s how it works:

  • Orders are processed within 1–2 business days

  • Once processed, your order is sent to the distributor for packing and shipping

  • You’ll receive a tracking number as soon as your package is on the way

Since items ship from distributors, you may receive manufacturer or distributor packaging.

4. Shipping & Delivery

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Shipping is handled by our trusted distribution partners and carriers such as UPS, USPS, FedEx, or freight (for oversized items).

Please keep in mind:

  • Delivery estimates come from the carrier

  • We can’t guarantee transit times

  • Carrier delays (weather, holidays, etc.) are outside our control

For more details, please see our Shipping Policy.

5. Pricing & Payment

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We do our best to keep pricing accurate and fair. Prices may change without notice.

At checkout you will see:

  • Product price

  • Applicable taxes

  • Shipping fees, if any

  • Any credit card processing fee (clearly listed if applied)

Payment is collected when the order is placed.

6. Returns & Refunds

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Because our products ship directly from the distributor and we do not stock items in-house:

All sales are final.

However — every item we sell comes with a full Manufacturer’s Warranty.
If something isn’t right, we’ll gladly help point you toward the correct warranty team.

Full details are available in our Return Policy.

7. Your Responsibility as a Customer

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When placing an order, please double-check:

  • Your shipping address

  • Product compatibility for your vessel or setup

  • Your contact information

Incorrect information may cause delays, and we want your order to arrive smoothly the first time.

8. Damaged or Defective Products

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If your item arrives damaged, defective, or missing parts:

  1. Email us within 48 hours of delivery

  2. Include photos and a brief description

  3. We’ll help file the claim with the distributor or carrier

  4. Manufacturer warranty support may also apply

We’re here to help you through it.

9. Order Cancellations

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We process orders quickly, which means:

  • We cannot guarantee cancellations once an order is submitted

  • If the distributor has started processing the order, cancellation may not be possible

  • If cancellation is available, a restocking or processing fee may apply

  • Shipped orders cannot be canceled

10. Warranty

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Every product we offer includes a manufacturer-backed warranty.
Coverage varies by brand, and some products require online registration after purchase.

We’re happy to assist you in locating warranty contacts or documentation.

11. Product Information & Accuracy

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We strive to provide accurate photos, descriptions, and specifications. That said:

  • Manufacturers may update product designs

  • Images may differ slightly from actual items

  • Occasional typos or errors may appear

If you ever have questions about a product, just ask — we’re here to help.

12. Limitation of Liability

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We are not responsible for:

  • Installation issues

  • Damage caused by incorrect wiring, mounting, or use

  • Losses resulting from delays, misuse, or reliance on product info

Our total liability will not exceed the price of the product purchased.

13. Privacy

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Your privacy matters to us.
Please review our Privacy Policy to see how your information is collected, stored, and used.

14. Updates to These Terms

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We may update our Terms & Conditions from time to time. The most recent version will always be posted here with an updated date.

15. Contact Us

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We’re here for you!
If you have any questions about these Terms & Conditions, feel free to reach out.

OnboardTronics
Email: info@onboardtronics.com
Phone: 1-386-546-4150
Website: www.onboardtronics.com

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